1. Force Majeure (causes beyond the reasonable control of our company), including but not limited to natural disasters, strikes or riots, material shortages or rationing, riots, acts of war, government actions, communication or other facility failures, or serious casualties, etc., which cause XinHang to delay or fail to perform, XinHang shall not bear any responsibility.

2. Defects or deficiencies inherent in the consigned goods themselves.

3. Fragile items (including but not limited to mirrors, glass, pottery, porcelain, crystal, glasses, computers, mobile phones, household appliances, products containing air or sealed explosive bags, etc.) or liquid items, etc., XinHang only compensates for lost items; and damage to outer boxes or other goods caused by liquid leakage is also not covered by XinHang's compensation.

4. Food, goods that may deform or deteriorate due to temperature changes: XinHang only compensates for lost items; food that attracts insects or rodents to bite or steal is not covered by insurance; and damage to outer boxes or other goods caused by changes in the form of such goods is also not covered by XinHang's compensation; when the customer receives the goods and the outer packaging of the parcel is intact while the inner items are damaged, it is not covered by XinHang's compensation.

5. Loss of goods caused by improper or negligent delivery by overseas couriers.

6. Situations arising from the customer's violation of XinHang's service terms, prohibited shipping restrictions and other agreements, such as false declaration of goods, improper packaging of consigned goods, incomplete or incorrect recipient information, incomplete customer information, etc.

7. If delivery of goods fails due to customer reasons, or secondary delivery is required, the responsibility and related costs shall be borne by the customer. If the customer cannot be reached after multiple emails or phone calls, it will be deemed that the customer has voluntarily abandoned the parcel, and XinHang will dispose of the parcel on its own.

8. Situations where goods are confiscated or returned by customs due to customer violation of customs regulations and terms.

9. Delays caused by customs clearance procedures or relevant regulations of other competent authorities.

10. Delays caused by the customer's failure to confirm and pay shipping fees, customs duties, etc. in a timely manner.

11. In the event of data loss from magnetic tapes, files or other storage media, image loss from exposed film, or sound erasure from audio tapes.

12. Delays caused by flight delays, cancellations or grounding.

13. Goods are stored free of charge in the China warehouse for 90 days. Beyond 90 days, storage fees will be incurred, calculated at RMB 1 per item per day. Goods stored for more than 12 months will be automatically destroyed according to China's express delivery laws without the need to notify the member, and XinHang shall not bear any responsibility.

14. For postal routes, points of attention for compensation signatories: For damaged or lost items, EMS must sign and note the damage or abnormal receipt, along with photos. The insurance company compensates based on the EMS certificate; if there is no EMS signature or it is noted as normal, no compensation will be given. Value-insured compensation terms:
1. Customers may voluntarily choose whether to purchase transport insurance, with the insurance amount being 3% of the declared value. Compensation refers to the declared amount, with a maximum compensation of RMB 3000. For those who do not purchase full-journey insurance, compensation refers to the declared amount, with a maximum compensation of RMB 1000.
2. Description of damage compensation terms:
1) If reinforcement service was selected and full-journey insurance was purchased, compensation refers to the declared amount, with a maximum of RMB 3000.
2) If reinforcement service was selected but full-journey insurance was not purchased, compensation refers to the declared amount, with a maximum of RMB 1000.
* Only when the product is completely unusable after damage will the compensation amount refer to the purchase value of the damaged product for compensation; for general product damage that does not affect usability, no compensation will be made based on product value.
3. The following goods are not accepted for value insurance:
· Artwork: including any work created or developed using technique, taste or creativity for sale, display or collection, including but not limited to paintings, drawings, vases, embroidery, limited edition prints, fine art works, portraits, sculptures, collectible masterpieces, photographic negatives, photographic plates, photographic slides and other easily damaged products or products with particularly volatile or difficult to ascertain market value (and parts of such products), etc.
· Antiques: including any product displaying ancient style, whose value is derived from its history, age or rarity, including but not limited to furniture, tableware, glassware and collectibles such as coins, stamps, sports cards, gifts and souvenirs.
· Fragile items: including but not limited to signs, mirrors, pottery, porcelain, crystals, glass, household appliances, framed glass and other fragile items.
· Jewelry: including but not limited to watches and their parts, cut or uncut precious and semi-precious gemstones, artificial diamonds and artificial jewelry.
· Precious metals.
· Fur products: fur clothing, fur trimmed clothing and leather.
· Electrical appliances weighing more than 10KG: including but not limited to washing machines, refrigerators, stereos, televisions, ovens, etc.
· Items already listed as prohibited for shipping.
Compensation Procedure:
1. Standard route parcels: When signing, be sure to inspect the goods in person with the courier. If shortages or damage are found, contact the courier to issue a discrepancy list and damage certificate, and contact customer service for compensation within 24 hours (late reports will not be accepted); Postal line parcels: When signing, if shortages or damage are found, "EMS signed note of damage or abnormal receipt" is required, along with photos. The insurance company compensates based on the EMS certificate; if there is no "EMS signed or note of no abnormality", no compensation will be given. All compensation related documents and photos must be collected within 3 days after signing for the goods. Send relevant compensation evidence and information by email to XinHang's after-sales mailbox: YHEX88@126.COM. After acceptance, XinHang will review and report after receiving the email, and provide you with a reply and compensation payment. The entire compensation cycle is within 30 working days. For waybills with insurance purchased, if the entire parcel is lost, compensation will be based on the insured amount, but the insurance value is subject to the actual shopping price; when processing the compensation, the customer needs to provide proof of purchase. If the parcel's internal items are missing or damaged, the customer needs to provide other relevant proof for verification and processing (including but not limited to inbound and outbound weights, proof of purchase, the weight of the parcel upon receipt before opening, as well as the corresponding waybill details and photos of the missing/damaged goods). [If proof is insufficient, compensation will not be accepted].
2. For all parcels not insured, if loss, damage or shortage occurs, relevant item proof, forwarding company certificate and other relevant proof (including but not limited to inbound and outbound weights, the weight of the parcel upon receipt before opening, as well as the corresponding waybill details and photos of the missing/damaged goods) must be provided. Upon verification, the maximum compensation amount is RMB 600.
3. Situations listed in XinHang's Disclaimer are not covered by compensation.
4. Once a parcel is signed for by the recipient or agent, it signifies the conclusion of the parcel delivery process. Any subsequent damage or shortage of goods is unrelated to the courier service provider.
5. The above clauses are independent clauses. If any part becomes invalid for some reason, it does not affect the validity of the other clauses.
6. As stipulated by laws and regulations, matters not covered herein may be separately agreed upon by both parties to the agreement. If negotiation fails, either party may file a lawsuit in the court where XinHang is located.