Transportation Contract

1. Force Majeure (for reasons beyond the reasonable control of the Company), including but not limited to natural disasters, strikes or riots, material shortages or rationing, riots, acts of war, government actions, communication or other facility failures or serious casualties, etc., causing XinHang to delay or fail to perform, XinHang shall not bear any liability.

2. The consigned goods themselves have defects or deficiencies.

3. Fragile items (including but not limited to mirrors, glass, pottery, porcelain, crystal, glasses, computers, mobile phones, home appliances, air-containing or sealed explosive bagged products, etc.) or liquid items, XinHang only compensates for lost pieces; and the damage to outer boxes or other goods caused by liquid leakage is also not covered by XinHang's compensation.

4. Food, goods that may deform or deteriorate due to temperature changes, XinHang only compensates for lost pieces. Food attracting pests, rodents, gnawing or stealing is not covered by insurance; and the change in the form of such goods leading to loss of outer boxes or other goods is also not covered by XinHang's compensation; when the customer receives the goods, if the outer packaging is intact and the inner items are damaged, it is not within XinHang's compensation scope.

5. Loss of goods due to improper or negligent delivery by overseas courier.

6. Due to the customer's violation of XinHang's service terms, prohibited items restrictions, etc., such as false declaration of goods, improper packaging of consigned goods, incomplete or improper recipient information, incomplete customer information, etc.

7. If delivery fails due to customer reasons, or the responsibility and related costs of secondary delivery shall be borne by the customer. After multiple email or phone contacts with the customer without response, it will be deemed that the customer has voluntarily abandoned the package, and XinHang will handle the package on its own.

8. Goods confiscated, returned, etc. due to the customer's violation of customs regulations and terms.

9. Delays caused by customs clearance procedures or other relevant regulations of competent authorities.

10. Delays caused by the customer's failure to confirm and pay freight, customs duties, etc. in time.

11. In case of data loss from magnetic tapes, files or other storage media, disappearance of images in exposed film, or erasure of audio tapes.

12. Delays due to flight delays, cancellations or grounding.

13. Goods in China warehouse have a free storage period of 90 days; after 90 days, storage fees will be charged, calculated at RMB 1 per item per day. Goods stored for more than 12 months will be automatically destroyed according to China's express delivery regulations without notifying the member, and no liability will be assumed.

14. For postal routes, compensation notes for damaged or lost items: Damaged or lost items require EMS signature indicating damage or abnormal receipt, along with photos. The insurance company compensates based on EMS proof; if there is no EMS signature or it indicates no abnormality, compensation will not be made. Insurance compensation terms:
1. Customers may voluntarily choose whether to purchase transport insurance service, the insurance amount is 3% of the cargo value, compensation refers to the declared amount, and the maximum compensation is RMB 3000. If full-range insurance is not purchased, compensation refers to the declared amount, with a maximum of RMB 1000.
2. Damage compensation terms description:
1) If reinforcement service is selected and full-range insurance is purchased, compensation refers to the declared amount, max RMB 3000.
2) If reinforcement service is selected but full-range insurance is not purchased, compensation refers to the declared amount, max RMB 1000.
* If the goods are completely unusable after damage, the compensation amount is based on the purchase value of the damaged goods; for ordinary damage that does not affect use, no compensation based on the value of the goods will be made.
3. The following goods are not accepted for insurance:
· Artworks: including any works created or developed using techniques, taste or creativity for sale, display or collection, including but not limited to paintings, drawings, vases, embroidery, limited edition prints, fine art, portraits, sculptures, collectible appreciation items, photographic negatives, photographic plates, photographic slides and other fragile goods or goods whose market price is particularly volatile or difficult to value (and parts of goods), etc.
· Antiques: including any goods displaying ancient styles, their historicity, age or rarity causing their value, including but not limited to furniture, tableware, glassware and collectibles such as coins, stamps, sports cards, gifts and souvenirs.
· Fragile goods: including but not limited to signs, mirrors, pottery, porcelain, ceramics, crystal, glass, home appliances, framed glass and other fragile items.
· Jewelry: including but not limited to watches and their parts, cut or uncut precious and semi-precious jewelry or gemstones, synthetic diamonds and synthetic jewelry.
· Precious metals.
· Fur products: fur clothing, fur-trimmed clothing and fur garments.
· Electrical appliances weighing more than 10KG: including but not limited to washing machines, refrigerators, audio equipment, televisions, ovens, etc.
· Prohibited items already listed.
Compensation Procedure:
1. Standard line parcels: Upon signing, the package must be inspected face-to-face with the courier. If any shortage or damage is found, please contact the courier to issue a cargo discrepancy list and damage certificate, and contact customer service for compensation within 24 hours (late submissions will not be accepted). Postal direct line parcels: Upon signing, the package must be inspected face-to-face with the courier. If any shortage or damage is found, "EMS must note damage or abnormal receipt" and provide photos. The insurance company compensates based on EMS proof; if there is no "EMS note or it indicates no abnormality", compensation will not be made. All relevant documents and photos for compensation must be collected within 3 days after signing for the goods, and sent to XinHang after-sales mailbox: YHEX88@126.COM. After acceptance, XinHang will review and report upon receiving the email, and give you a reply and compensation payment. The entire compensation cycle is 30 working days. For insured waybills, if the entire package is lost, compensation will be based on the insured amount, but the insured amount is based on the actual purchase price; the customer needs to provide purchase vouchers during processing. If the package contents are partially missing, the customer needs to provide other relevant evidence for verification and processing (including but not limited to inbound/outbound weight, purchase vouchers, weight of the package when received without opening, and corresponding waybill details and damage photos). [If the provided evidence is insufficient, compensation will not be processed.]
2. For all uninsured packages, in case of loss, damage, or shortage, relevant item ******, transshipment company certificate, and other relevant evidence must be provided (including but not limited to inbound/outbound weight, weight of the package when received without opening, and corresponding waybill details and damage photos). Upon verification, the maximum compensation amount is RMB 600.
3. Situations listed in XinHang's Disclaimer are not within the scope of compensation.
4. Once the package is signed by the recipient or agent, it indicates the end of the delivery process. Any subsequent damage or shortage of goods is unrelated to the courier service provider.
5. The above terms are independent clauses. If any part becomes invalid for some reason, it does not affect the validity of other clauses.
6. According to laws and regulations, unresolved matters can be separately negotiated by both parties. If negotiation fails, both parties may file a lawsuit in the court where XinHang is located.